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FAQ

How can I canell my reservation after my permission got prined ?

Cancellation and Refund Procedures (After permission printing)


1- Hajji, must submit a cancellation request to Hajj Company.
2- Hajj Company will submit a request to Jawazat for permission cancellation.
3- After (Jawazatfinalize the permission cancellation, the reserved seat will be available on-line for someone else.
4- Then, Hajji, should go to MOH web site, under (Packages and Reservation ) tab, (Refund) option.
5- From that option, Hajji must enter the account number that money paid from.
6- MOH will proceed the refund, Hajji should follow.

 


We got an approval for hajj online under your company's registration, We are staying in riyadh and would like to know what we have to do after making the online payment

 
You should print your contract from MOH website (its not available the moment, but it will be soon)
 
1- After you print your contract, email it to us.
People who chosen ( Jeddah, Asfan, and Farasan ) Branches upon reservation, must email the contract to:
 
People who chosen ( Madina Monawarah ) Branch upon reservation, must email the contract to:
 
2- Then we will send you login details to our page:
 
from this page you will able to upload the required documentation:
- ID copy
- Picture (only men)
- Vaccination and blood type
- Sign our terms and plan ( You can download from the top of this page)
Plz make sure terms has two signatures (1- Infront of NOT TO ACCOMPANY CHILDREN. 2- AT THE END OF THE TERMS)
 
terms
 
plan
 

When and where do we have to arrive in jeddah ?
 
We have two different plans based on the program you have chosen (Normal Fare or Low Fare),
 
but
i will answer assuming ( Low Fare )
Details are available in the following link:
 
but its in Arabic
yet, i will advise you with the most important details:
 
we have two plans fro (Low Fare)
1- Moving on day 7 Thulhijja ( this is not calender date, its based on Crescent Royaa (رؤية الهلال)
we start moving at 7pm - 8pm ( sharp )
2- Moving on day 8 Thulhijja ( this is not calender date, its based on Crescent Royaa (رؤية الهلال)
we start moving at 9am-11am 
* we do not go to Haram, we go direct to Mina.
3- On 13th Thulhijja, we leave from Mina to Haram, right after we finish throwing stones after Zuhor Pray.
Finshing depends on road and Haram crowd approximately 12pm you will be done.

 
what all facilities are you going to give us?
All facilities are defined by (MOH) ministry of Haj
please see the below link
 

 
Can we accompany kids with us?
No you cant.
kids won't be allowed into the bus nor the camp.
This clearly stated in the contract printed by MOH, 
and it is company policy according to MOH instructions.
You may read the contract from the below link:
http://localhaj.haj.gov.sa/LHB/pages/Contracts.xhtml?dswid=-2380
 

How can i get my Hajj Permission (Tasreeh)
All permissions will be handed to you in gathering area (Tafweej day)
 

 
Do you offer slaughter package as well?
Slaughter is controlled by MOH, their booth are available all over Mina, approximate cost between 400 to 600 sar.
 

Will you take to Makka for Umrah first? If yes, when?